SMS Privacy Policy

LAN Services FBG LLC

Effective date: October 1, 2026

LAN Services FBG LLC (“LAN Services FBG,” “we,” “us,” or “our”) respects your privacy. This SMS Privacy Policy explains how we collect, use, and protect your information when you agree to receive text messages from us. It applies only to our SMS text messaging program.

Information We Collect

When you agree to receive text messages from us, we may collect:

• Your name and the business you’re with
• Your mobile phone number
• The date, time, and method of your consent to receive texts
• The content of text conversations between you and our staff

How You Opt In

We collect your consent verbally, over the phone or in person, during client onboarding, support calls, or service visits. Before we send any text, a LAN Services FBG team member will ask whether you agree to receive text messages. We record your consent in our customer records before sending the first message. Consent to receive texts is never a condition of buying our services.

How We Use Your Information

We use your mobile number and message history only to communicate with you about:

• IT support requests and ticket updates
• Scheduling and confirming remote or on-site service visits
• Technician arrival updates
• Answers to your questions
• Services or quotes you have requested

We do not send marketing or promotional text messages through this program.

How We Share Your Information

Our commitmentWe will not share, sell, or rent your mobile phone number or SMS opt-in information to third parties or affiliates for marketing or promotional purposes.

We may share information only:

• With service providers that operate our phone and messaging systems (such as Microsoft), and only to deliver messages to you
• When required by law, subpoena, or other legal process
• To protect the rights, property, or safety of LAN Services FBG, our clients, or others

All the categories above exclude text messaging originator opt-in data and consent. We do not share that information with any third party.

Message Frequency and Costs

Message frequency varies with your support activity. Message and data rates may apply, depending on your mobile carrier plan. Carriers are not liable for delayed or undelivered messages.

How to Opt Out or Get Help

• To stop receiving texts: Reply STOP to any message. You can also reply QUIT, END, CANCEL, UNSUBSCRIBE, REVOKE, or OPT OUT. You’ll get one confirmation message, and then no further texts.
• To resume texts: Reply START.
• For help: Reply HELP, or contact us using the information below.

You can also ask any team member to remove your number from text messaging.

How We Protect Your Information

We use reasonable administrative, technical, and physical safeguards to protect your information, including access controls, encryption, and security monitoring. No method of transmission or storage is completely secure, but we work to protect your information and limit access to the staff who need it to serve you.

Data Retention

We keep SMS consent records and message history for as long as needed to provide our services, to meet legal and regulatory requirements, and to document your consent.

Changes to This Policy

We may update this SMS Privacy Policy from time to time. When we do, we’ll post the updated version on this page and change the effective date above.

Contact Us

If you have questions about this SMS Privacy Policy or our text messaging practices, contact us: